As a student in the Butte County Regional Occupational Program (Butte County ROP), you have the right to file a complaint if you feel your rights as a student have been violated. In compliance with the Uniform Complaint Procedures (as written in the California Code of Regulations, Title 5 (5 CCR), sections 4600-4687 and California Education Code (EC) sections 234, 234.1, 234.2, 234.3, 234.5, 49010-49013) the following procedures have been established for students to file a complaint if they feel their rights have been violated.
Butte County ROP shall follow the Uniform Complaint Procedures when addressing complaints alleging unlawful discrimination against any protected group, including actual or perceived sex, sexual orientation, gender, ethnic group identification, race, ancestry, national origin, religion, color or mental or physical disability or age; or on the basis of a person’s association with a person or group with one or more of these actual or perceived characteristics, in any program or activity that receives or benefits from state financial assistance.
Uniform Complaint Procedures shall also be used when addressing complaints alleging failure to comply with State and/or Federal laws in career technical education programs per Butte County Office of Education’s (BCOE) Superintendent’s Policies and Regulations. The County Superintendent believes that the quality of the educational program can improve when the Butte County Office of Education listens to complaints, considers differences of opinion and resolves disagreements through an established, objective process. If your complaint alleges a violation of the Butte County ROP regulations, you should use the following procedures.
Step One: Discuss the issue with the Instructor. Every attempt should be made by the instructor and the student to resolve the matter at this level. Complaints and/or concerns that do not get resolved at this step may proceed to Step Two.
Step Two: Schedule a meeting with an ROP Administrator to discuss the matter. An appointment with the ROP Administrator will be provided to the student within ten (10) days of receiving the concern. After discussing the matter at this step, the ROP Administrator will have five working days in which to provide the student with a decision. During the five working days, the Administrator will investigate the matter and gather pertinent information. If the student is dissatisfied with the response or the solution after completing Step Two, the student may elevate this to Step Three.
Step Three: If the student is dissatisfied with the response or the solution after completing Step Two, the student may elevate the process by addressing the complaint or concern in writing to the ROP Senior Director. The complaint or concern must:
After the written complaint or concern has been submitted to the ROP Senior Director, the Senior Director has up to five working days to review the matter and provide the student with a decision.
Step Four: Questions or concerns that are not satisfactorily resolved by the Butte County ROP staff during Step Three may be brought to the attention of the BCOE Deputy Superintendent of Student Programs and Educational Support within five working days of notification of the Step Three decision. To submit a complaint, contact Michelle Zevely, Butte County Office of Education, 1859 Bird Street, Oroville, CA 95965, telephone (530) 532-5757, or email: [email protected]. Upon receipt of the notification, the Assistant Superintendent of Student Programs and Services has up to ten working days to review the Step Three outcome and render a decision.
Student’s complaints alleging discrimination or a violation of a Federal or State law that are not satisfactorily resolved by Butte County ROP staff or the BCOE Associate Superintendent of Student Programs and Educational Support may be brought to the attention of the California Department of Education (CDE). A student or any member of the public may file a complaint about the institution with the CDE by completing a complaint form, which can be obtained online at: http://www.cde.ca.gov/re/cp/uc/.
For assistance, please contact the main office at [email protected].
Categorical Programs Complaints Management Office, California Department of Education, Legal and Audits Branch, 1430 N. Street, Suite 5408, Sacramento, CA 95814, telephone: (916) 319-0929 or visit http://www.cde. ca.gov/re/cp/uc/.
If the student feels the school and/or State has not adequately addressed the complaint or the concern, the student might consider contacting:
Council on Occupational Education
7840 Roswell Road, Building 300, Suite 325
Atlanta, Georgia, 30350
Phone: (800) 917-2081 http://www.council.org/
Click on the button below to access the Student Grievance Procedure Form.
Butte County ROP shall follow the Uniform Complaint Procedures when addressing complaints alleging unlawful discrimination against any protected group, including actual or perceived sex, sexual orientation, gender, ethnic group identification, race, ancestry, national origin, religion, color or mental or physical disability or age; or on the basis of a person’s association with a person or group with one or more of these actual or perceived characteristics, in any program or activity that receives or benefits from state financial assistance.
Uniform Complaint Procedures shall also be used when addressing complaints alleging failure to comply with State and/or Federal laws in career technical education programs per Butte County Office of Education’s (BCOE) Superintendent’s Policies and Regulations. The County Superintendent believes that the quality of the educational program can improve when the Butte County Office of Education listens to complaints, considers differences of opinion and resolves disagreements through an established, objective process. If your complaint alleges a violation of the Butte County ROP regulations, you should use the following procedures.
Step One: Discuss the issue with the Instructor. Every attempt should be made by the instructor and the student to resolve the matter at this level. Complaints and/or concerns that do not get resolved at this step may proceed to Step Two.
Step Two: Schedule a meeting with an ROP Administrator to discuss the matter. An appointment with the ROP Administrator will be provided to the student within ten (10) days of receiving the concern. After discussing the matter at this step, the ROP Administrator will have five working days in which to provide the student with a decision. During the five working days, the Administrator will investigate the matter and gather pertinent information. If the student is dissatisfied with the response or the solution after completing Step Two, the student may elevate this to Step Three.
Step Three: If the student is dissatisfied with the response or the solution after completing Step Two, the student may elevate the process by addressing the complaint or concern in writing to the ROP Senior Director. The complaint or concern must:
- Be delivered to the Butte County ROP Office within five working days of the Step Two meeting
- Be in writing using the Student Grievance Procedure form (available online at cte.bcoe.org)
- Describe the nature of the complaint or concern and alleged violation(s)
- Describe the steps the student has taken in attempting to resolve the matter
- State what is requested to resolve the complaint
After the written complaint or concern has been submitted to the ROP Senior Director, the Senior Director has up to five working days to review the matter and provide the student with a decision.
Step Four: Questions or concerns that are not satisfactorily resolved by the Butte County ROP staff during Step Three may be brought to the attention of the BCOE Deputy Superintendent of Student Programs and Educational Support within five working days of notification of the Step Three decision. To submit a complaint, contact Michelle Zevely, Butte County Office of Education, 1859 Bird Street, Oroville, CA 95965, telephone (530) 532-5757, or email: [email protected]. Upon receipt of the notification, the Assistant Superintendent of Student Programs and Services has up to ten working days to review the Step Three outcome and render a decision.
Student’s complaints alleging discrimination or a violation of a Federal or State law that are not satisfactorily resolved by Butte County ROP staff or the BCOE Associate Superintendent of Student Programs and Educational Support may be brought to the attention of the California Department of Education (CDE). A student or any member of the public may file a complaint about the institution with the CDE by completing a complaint form, which can be obtained online at: http://www.cde.ca.gov/re/cp/uc/.
For assistance, please contact the main office at [email protected].
Categorical Programs Complaints Management Office, California Department of Education, Legal and Audits Branch, 1430 N. Street, Suite 5408, Sacramento, CA 95814, telephone: (916) 319-0929 or visit http://www.cde. ca.gov/re/cp/uc/.
If the student feels the school and/or State has not adequately addressed the complaint or the concern, the student might consider contacting:
Council on Occupational Education
7840 Roswell Road, Building 300, Suite 325
Atlanta, Georgia, 30350
Phone: (800) 917-2081 http://www.council.org/
Click on the button below to access the Student Grievance Procedure Form.
